Last Updated: November 22, 2024
Thank you for using Incogia. This Refund Policy explains when and how refunds may be issued for paid services on our platform.
Payments made on Incogia for subscriptions, advertising, premium features, or any other paid services are generally non-refundable, except in specific cases described below or if required by applicable law.
You may request a refund if:
If you purchased a service by mistake and you have not used or activated it in any way, you may request a refund within 48 hours of the purchase.
If a paid feature or service you purchased fails to activate or is not delivered due to an error on our side, you may be eligible for a full refund.
If you were accidentally billed twice for the same service, we will refund the duplicated payment.
If you were unable to use a paid service because of a verified technical issue caused by Incogia, you may qualify for a partial or full refund.
Refunds will not be issued for:
Services already used or consumed
Subscription periods that have already passed
Issues caused by your device, network, or third-party tools
Violations of our Terms of Use that lead to account suspension
You may cancel your subscription at any time. Cancellation will stop future payments, but does not automatically grant a refund for past charges.
Your subscription will remain active until the end of the billing period.
To request a refund, contact our support team at:
Email: support@incogia.cloud
Include:
Your full name
Account email
Transaction ID or receipt
Reason for refund request
Refund requests are reviewed within 3–7 business days.
Approved refunds will be sent to the original payment method used during the purchase. Processing time may vary depending on your bank or payment provider.
We may update this Refund Policy at any time. Any changes will be posted with a new “Last Updated” date. Continued use of Incogia after updates means you accept the revised policy.